Contact Us
Please contact us by email if you have any further questions. For other, more basic questions, we have all the answers on the main page of the website.
We’re Here to Listen
Every message matters to us — whether it’s a technical issue, a partnership inquiry, or simple feedback about your experience. Our team believes that true innovation starts with dialogue, and we treat every contact as a chance to make our platform better for everyone.
We respond personally, without automated replies or corporate templates. If you write to us, you’ll hear back from a real person who understands your question and cares about the answer.
How to Reach Us
You can contact our support team anytime at support@eu-rainbet.com.
We aim to reply within 24 hours, even on weekends and holidays. Messages received outside business hours are handled with priority the next morning.
We recommend including as much detail as possible in your email — this helps us resolve your request quickly and efficiently.
Responsible Contact Policy
Our communication follows the same principles as our Rain Bet platform — transparent, respectful, and safe. We never share personal data with third parties and handle all messages in accordance with Swiss and EU GDPR standards.
If your question concerns account limits, responsible gaming tools, or self-exclusion, please specify it in the subject line. These messages are automatically routed to our Responsible Gaming Department for confidential handling.
Media, Partnerships & Legal
For business collaborations, affiliate inquiries, or media requests, please reach out directly to our communications team at support@eu-rainbet.com with the subject line “Partnership” or “Media”.
Legal correspondence can also be sent to the same address — our compliance team will ensure it reaches the right department.
Our Promise
We are based in Switzerland and operate with full transparency under the management of RBGaming N.V.
Whether you’re a player, a partner, or simply curious — your voice shapes what we build next.
