Cookie & Privacy Policy

1. Introduction

This document explains how personal information and cookies are handled across the eu-rainbet.com platform. Privacy and data security are fundamental principles of our work. The goal of this policy is to give every user a clear understanding of what data is collected, how it is used, and how you can control it.

2. Information We Collect

Only essential data is collected — just enough to provide a secure and personalized experience. The following categories may apply:

• Basic account information (email, username, country, and language preferences).
• Transaction details related to deposits, withdrawals, and bonuses.
• Technical data such as IP address, browser type, operating system, and device identifiers.
• Anonymous behavioral statistics that help improve performance and usability.

Sensitive financial information, including credit or debit card numbers, is never stored on our servers. All payments are processed through certified and compliant payment providers.

3. How We Use Your Data

Collected information is used strictly for operational and security purposes:

• To verify identity and protect against fraud.
• To comply with regulatory and licensing requirements.
• To improve technical performance and user experience.
• To send relevant account updates, service changes, and security notices.

Data is never sold to third parties. When sharing information with trusted partners (such as payment systems or analytics providers), we require full compliance with GDPR and Swiss data protection laws.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device to help the website function efficiently. They allow us to remember your preferences, maintain sessions, and analyze site performance.

We use three main categories of cookies:

• Essential cookies – necessary for login, navigation, and platform stability.
• Analytics cookies – used for anonymous performance tracking and improvements.
• Preference cookies – save your language, region, and display settings.

You can disable cookies through your browser settings at any time. Please note that some features may not work properly without them.

5. Data Retention and Security

All data is protected using encryption, restricted access, and secure storage within European data centers that meet ISO/IEC 27001 standards. Information is retained only for as long as required by law or for legitimate operational purposes, after which it is safely deleted or anonymized.

6. Your Rights

In accordance with GDPR and Swiss data protection laws, you have the right to:

• Access and review the data stored about you.
• Request correction or deletion of your personal information.
• Withdraw consent for data processing at any time.
• Submit a complaint to the relevant data protection authority.

Requests can be sent to [email protected].

7. Updates to This Policy

This policy may be updated to reflect changes in legal frameworks or internal processes. The most recent version is always available on eu-rainbet.com, with the date of the last revision clearly indicated.

8. Contact Information

Questions or concerns regarding data protection, privacy, or cookie use can be addressed to our Data Protection Officer at [email protected].

The platform operates with full transparency and strives to maintain a responsible balance between technology, security, and user trust.